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Contact

Questions about Tenshu? We're here to help

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We're happy to answer questions about Tenshu setup

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03-6821-2342

Business hours: Weekdays 10:00-18:00 JST

Location

株式会社Caprer

〒160-0023 東京都新宿区西新宿3-3-13 西新宿水間ビル2F

FAQ

FAQ

Answers to common pre-setup questions

Q

How long does setup take?

A.From account creation to QR code — as little as 5 minutes. Start your loyalty program the same day.

Q

Do I need to integrate with my existing POS?

A.No, Tenshu works independently. No POS integration required.

Q

Can I start with the free plan?

A.Yes, the Free plan is $0/month. Upgrade to a higher plan anytime.

Q

Can I cancel anytime?

A.Yes, cancel anytime. You can continue using the service until your current billing period ends.

Q

What's the support like?

A.Email support is included in all plans. Pro plan gets priority support, Enterprise gets dedicated support.

Q

Can non-ramen restaurants use this?

A.Yes, it works for all types of restaurants — cafes, bars, and more.